If for any reason the customer is not satisfied with their purchase, the items can be returned within 40 days from the date of receipt of the goods.
The customer will bear the shipping costs to return the item and will receive a refund later.
Returns for Italy:
| Reason |
Return |
How To Proceed |
Change Size
Change Color
Change Item |
Shipping to be paid by the customer. |
How to change size, color or item:
- 1) Make sure that the products are in the same condition in which you received them, with the tags still attached and with the receipt inside the package;
- 2) Send a request for authorization to shop@chemiseimola.com ;
- 3) Specify the name and quantity of the items you want to replace, the type of replacement (size, color, item);
- 4) Proceed with sending the items;
- 5) As soon as the goods have arrived in the store, we will check that the items are in the same initial conditions.
|
| Refund |
Shipping to be paid by the customer. |
How to refund:
- 1) Make sure that the products are in the same condition in which you received them, with the tags still attached and with the receipt inside the package;
- 2) Send a request for authorization to shop@chemiseimola.com ;
- 3) Specify the name and quantity of the items you want to replace, the type of replacement (size, color, item);
- 4) Proceed to send the items to be returned;
- 5) As soon as the goods have arrived in the store, we will check that the items are in the same initial conditions.
|
Refunds will be made after receipt, verification and acceptance of the goods.
The customer will be refunded the amount paid at the time of purchase.
For orders paid by credit card the refunded amount will be available in about 5 days.
In the case of payment by Paypal or credit card the amount will be returned to the original account.
In the case of cash on delivery or bank transfer you will need to provide us with your IBAN to make a transfer to your account.
Returns for European Union member countries and Switzerland:
| Reason |
Return |
How To Proceed |
Change Size
Change Color
Change Item |
Shipping to be paid by the customer. |
How to change size, color or item:
- 1) Make sure that the products are in the same condition in which you received them, with the tags still attached and with the receipt inside the package;
- 2) Send a request for authorization to shop@chemiseimola.com ;
- 3) Specify the name and quantity of the items you want to replace, the type of replacement (size, color, item);
- 4) Proceed to send the items to be returned;
- 5) As soon as the goods have arrived in the store, we will check that the items are in the same initial conditions.
|
| Refund |
Shipping to be paid by the customer. |
How to refund:
- 1) Make sure that the products are in the same condition in which you received them, with the tags still attached and with the receipt inside the package;
- 2) Send a request for authorization to shop@chemiseimola.com ;
- 3) Specify the name and quantity of the items you want to replace, the type of replacement (size, color, item);
- 4) Proceed to send the items to be returned;
- 5) As soon as the goods have arrived in the store, we will check that the items are in the same initial conditions.
|
Refunds will be made after receipt, verification and acceptance of the goods.
The customer will be refunded the amount paid at the time of purchase.
For orders paid by credit card the refunded amount will be available in about 5 days.
In the case of payment by Paypal or credit card the amount will be returned to the original account.
In the case of cash on delivery or bank transfer you will need to provide us with your IBAN to make a transfer to your favor.
Returns for the United States and Canada:
| Reason |
Return |
How To Proceed |
Change Size
Change Color
Change Item |
Shipping to be paid by the customer. |
How to change size, color or item:
- 1) Make sure that the products are in the same condition in which you received them, with the tags still attached and with the receipt inside the package;
- 2) Send a request for authorization to shop@chemiseimola.com ;
- 3) Specify the name and quantity of the items you want to replace, the type of replacement (size, color, item);
- 4) Proceed to send the items to be returned;
- 5) As soon as the goods have arrived in the store, we will check that the items are in the same initial conditions.
|
| Refund |
Shipping to be paid by the customer. |
How to refund:
- 1) Make sure that the products are in the same condition in which you received them, with the tags still attached and with the receipt inside the package;
- 2) Send a request for authorization to shop@chemiseimola.com ;
- 3) Specify the name and quantity of the items you want to replace, the type of replacement (size, color, item);
- 4) Proceed to send the items to be returned;
- 5) As soon as the goods have arrived in the store, we will check that the items are in the same initial conditions.
|
Refunds will be made after receipt, verification and acceptance of the goods.
The customer will be refunded the amount paid at the time of purchase.
For orders paid by credit card the refunded amount will be available in about 5 days.
In the case of payment by Paypal or credit card the amount will be returned to the original account.
In the case of cash on delivery or bank transfer you will need to provide us with your IBAN to make a transfer to your favor.